Returns

Thank You for Choosing BerriesJam!

We're thrilled you've shopped with us and hope you adore your new purchases!

Before the dispatch of each artefact, it is subjected to a scrupulous Quality Assurance Process, ensuring its alignment with our esteemed standards of excellence.

We implore our patrons to meticulously assess their measurements prior to finalizing their acquisitions, as dimensions can vary significantly across our diverse array of offerings.

In the unfortunate event that you are beset with an item that is marred by defects, damage, incorrect sizing, or an erroneous product dispatch, we entreat you to make immediate overtures to our customer service. We are resolute in our commitment to tender resolutions within a solitary working day. It is salient to acknowledge, however, that merchandise devoid of the aforementioned issues shall not be eligible for an unconditioned return or exchange.

Returns necessitate shipping the items back to our custody. Upon their receipt, we will inaugurate the adjudication process, aiming for its culmination within five business days and ensuing with a refund within the succeeding ten working days. It is pertinent to note, the fiscal responsibilities incurred through shipping are non-refundable, as they constitute integral costs of the delivery service rendered. Our policy stipulates a return window extending to fifteen days post-purchase, after which our capability to furnish services diminishes.

Criteria for Return

Owing to considerations of hygiene, commodities such as undergarments, bodysuits, swimwear, and accessories are precluded from returns and reimbursements. Merchandise earmarked for return must retain their original condition, unmarred by wear or usage. We are constrained from accepting returns on items that have been compromised, laundered, or altered. Prior to orchestrating the return shipment, it is incumbent upon you to notify our customer service representatives, delineating the specific grounds for the return. Please be advised, the financial onus for return shipping rests with the customer, as we disavow the provision of Freight To Collect (FTC) service. Acquisitions facilitated through the utilization of coupons stand outside the purview of returns or exchanges. Nonetheless, should a transaction be executed employing a coupon in conjunction with an alternate payment modality, the quantum exceeding the coupon’s value remains eligible for refund.

Initiation of Returns

• Your first step involves establishing communication with our Customer Service, endowing them with your Account Email Address, an elucidative narrative of the predicament, your requisition, supplemented by photographic validation.
• Awaiting our endorsement for the return is imperative before proceeding.
• The consignment destined for return should be dispatched to the address provided, with the imperative of informing us of the tracking particulars via email.
• An automated refund will be activated within ten working days subsequent to our reception and evaluation of the return.

*An advisory: The approval of return requests is not an automatic entitlement. A prerequisite is a thorough perusal and comprehension of our Refund and Return Policy, delineating the conditions under which returns gain acceptance.

Engagement for Assistance

Should the need arise to articulate an issue, kindly proffer your order's email address and order number, then expound upon the concern with due detail. For merchandise that is defective, misaligned with your order, or diverges from its description, the inclusion of unequivocal photographic or videographic evidence is solicited. Assuring the pre-confirmation of all pertinent specifics with our Customer Service team via email is essential before embarking on the return process.

*An important note: Our current policy does not accommodate complimentary return services; therefore, the financial obligation for return and exchange shipping devolves upon the customer. We advocate for the employment of a standard shipping service endowed with tracking capabilities to facilitate a successful return.

Timeline for Resolution

Upon the reception of returned items, a span of five business days is allocated for the processing of your case, with the initiation of a refund transpiring within the subsequent ten working days.

For any additional support or queries, feel free to reach out to 'Contact Us'. We pledge our unwavering commitment to assist and guarantee a response to all inquiries within a 24-hour timeframe.